Janome Memory Craft 9700

janome memory craft 9700 Wife is having problems with her Janome Memory Craft 9700? Long story, short... we're having some real difficulty with getting my wife's Janome MC9700 serviced while we're...


janome memory craft 9700

Wife is having problems with her Janome Memory Craft 9700?

Long story, short... we're having some real difficulty with getting my wife's Janome MC9700 serviced while we're overseas in Germany. We sent it in on August 28 because she was having problems keeping the bobbin tight. Well, we just got it back on Friday.

She tried to work with it today and is now having difficulty accessing any files from a Compact Flash card. While searching for a fix action, she found a software update, which she uploaded. After doing so, the screen on the MC9700 is now blank and she can't get it to display anything.

Does anyone know of a way to revert back to the earlier software load? We do not have a "baseline" disk (didn't come with one).
We contacted Janome and they stated they never shipped the software package to the service centers, so the only fix action they have will probably be the replacement of the motherboard inside. :( Ought to be fun in Germany!

You need to contact Janome directly and see what they recommend: http://www.janome.com/



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